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#125927: "Game froze and no action can be done"
fixed: Bug has been fixed
1
What is this report about?
What happened? Please select from below
At some point, I was unable to access the game interface
Detailed description
• What was displayed on the screen when you were blocked (Blank screen? Part of the game interface? Error message?)
The game seems to not load properly. On the top shows the message: Loading.
Bellow: Connecting to your game.
But the game does not connect, I can't do an action. I can't even use the three bars on the high right to open the menu of options.
The players info also didn't load: players have no timer, and the amount of wagons each person have is shown as zero.• Which browser are you using?
Google Chrome v125
Report history
Jun 2nd 2024 7:15 • tiagovip • Bug has not been reproduced by developers yet:
Link to the picture taken of the game: imgur.com/a/3dJUCmI
Jun 2nd 2024 16:38 • 2_7182818 • This is not a bug:
Thank you for your report.
I'm suspecting that it is a server trouble. Are you still in trouble now? Can't it be resolved by reloading?
Just seeing your game table as a spectator, it seems loaded well.
If you are still in trouble, please let me know.
Closing as notabug for now.
I'm suspecting that it is a server trouble. Are you still in trouble now? Can't it be resolved by reloading?
Just seeing your game table as a spectator, it seems loaded well.
If you are still in trouble, please let me know.
Closing as notabug for now.
Jun 2nd 2024 16:50 • tiagovip • This is not a bug:
Hello! Yes, the problem is still happening. I tried to reload several times. And it occurs both in the app as well as in the web.
Regards
Regards
Jun 2nd 2024 17:13 • 2_7182818 • Bug has not been reproduced by developers yet:
Thank you for prompt response.
Then I need to contact BGA admin to know how to investigate this problem.
Then I need to contact BGA admin to know how to investigate this problem.
Jun 2nd 2024 19:44 • tiagovip • Bug has not been reproduced by developers yet:
Thanks! If I can help with anything, let me know.
Jun 3rd 2024 17:17 • tiagovip • Bug has not been reproduced by developers yet:
By the way, I'm keeping the game live. But it is being a hassle, as anytime I click in "next" in my per turn games, it goes to that match, and also now it says I'm out of time on it.
Thus, if this can be handled quickly, I thank you.
Thus, if this can be handled quickly, I thank you.
Jun 4th 2024 15:25 • 2_7182818 • Bug has been confirmed by developers:
Sorry for taking long.
I copied the state of your table and found that red player has three tiles, which is unexpected.
Do you remember the last move, by any chance? I would like to get any clue which could be related to the way to draw the third tile.
Actually there is no way to overwrite the current broken database so probably I need to ask you to abandon or concede the game... My apologies.
I copied the state of your table and found that red player has three tiles, which is unexpected.
Do you remember the last move, by any chance? I would like to get any clue which could be related to the way to draw the third tile.
Actually there is no way to overwrite the current broken database so probably I need to ask you to abandon or concede the game... My apologies.
Jun 4th 2024 15:41 • tiagovip • Bug has been confirmed by developers:
I only remember drawing a second tile to use. Then I placed on a spot to see how it would go (trying places), but then the game didn't load. I refreshed, and was back in the game before I drew the tile. I drew it again (as I alredy knew what it was, and I was worry that if I did a different action, would break the game). The same thing happen, but now the loading never finished - maybe it was now, as you pointed out, considering I had 3 tiles, as I drew "twice" (even though it is the same tile, and for me, on the screen, only shows 2 tiles).
Anyway, I will leave the game, no worries.
Anyway, I will leave the game, no worries.
Jun 4th 2024 16:42 • 2_7182818 • Bug has been confirmed by developers:
Thank you for the information.
According to it, I tried to reproduce with no luck.
I will double check the playlog once the table is closed.
Probably I can just add some check logic to not break the database...
According to it, I tried to reproduce with no luck.
I will double check the playlog once the table is closed.
Probably I can just add some check logic to not break the database...
Jun 28th 2024 19:50 • 2_7182818 • Bug has been fixed:
I added verifying logic and output error log to investigate later.
The logic should work in some possible cases but I'm not sure if it works for the real problem.
Closing once.
The logic should work in some possible cases but I'm not sure if it works for the real problem.
Closing once.
Jun 29th 2024 5:41 • Ninon888 • Bug has been fixed:
I had exactly the same mistake.#128739. Description 4 Jun 2024 16:41 • tiagovip describes my situation exactly.
Add to this report
Please add here anything that seems relevant in order to reproduce this bug or understand your suggestion:
- Another table ID / move ID
- Did F5 solve the problem?
- Did the problem appear several times? Every time? Randomly?
- If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
